REFUND OR EXCHANGE POLICY APPLIES TO EVERY CUSTOMERS NO EXCEPTION.

Thank you for your understanding and respect of this policy.

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Shoes

Shoes must be in new condition in order to receive a refund or exchange.

Shoes must have a clean bottom and no creases.

Shoes returned for a refund/exchange will be subjected to a $15 restocking fee.

A $12 shipping charge will have to be paid by the buyer.

Exchange term is considered same model and color but different size.

There is no exchange for a different model or different heel size this will be considered a refund therefore will be charged a $15 restocking fee plus the cost of shipping to order a different model.

Shoes that cannot be returned:

Shoes cannot be returned after 7days. A 7day period is given after the shoes are received. Shoes must be returned within the given time frame. Shoes that have been worn cannot be returned. We strongly recommend customers to try their new shoes over a clean carpet or paper. Shoes worn over a hard surface will tend to pick up dust or dirt.

Special orders are non-returnable. Special orders are shoes we do not normally stock in our inventory. Since they are made specifically for a customer, we can not place the shoes back into our inventory.

What constitutes a special order? Please see below.

-A rare color we do not stock will be considered a special order. For example, we do not stock yellow shoes, however we can special order the color.

-A change in width will be considered a special order. When shoes are ordered in a wide or extra wide width, they can not be returned.
-A change in heel height will be considered a special order. Most of our shoes are available in two heel heights, however you will always have the option of special ordering a lower, higher, or slimmer heel.

-A change in shoe size will be considered a special order. Our lady's size range is from 4.5 to 10. The men's size range is from 6.5-13. Any sizes ordered below or above the sizes mentioned will have to be special ordered.
-A change in material will be considered a special order. For example, some styles are only available in one material such as satin. Although the shoes are available in satin material, you can special order a pair in leather.

-A combination of two styles will be considered a special order. For example, by taking the straps of one style and placing the straps on a different style will be considered a special order.

We understand that finding the perfect style is difficult; therefore, we give you limitless options to create a special order. Special orders are beautiful but they are non-returnable.

Garments

Informational details about paying for order. Custom and/or special order are to be paid 50% at time of order and balance due is to be paid before pick up, shipping or delivery of item(s). In the event of a default of any of the terms of this agreement, Dame Créations / Manon J. Helpin shall be entitled to recover any cost of collection / lawyer fee to all costs.

No returns or refunds on custom design orders or special orders.

Additional charges may apply if more than three (3) fittings are required.

Acknowledgement of this agreement will have to be signed and dated by every customers at time of order. NO EXCEPTION

Any items will be donated to charity if left in my possession for a period of 6 months. I will do my best to contact the customer and remind them of the unclaimed item but it is their responsibilities to keep track of their goods.

Thank you for your understanding and respect of this policy.